I've taken to finding people who reeeeeally "get" customer service from segments other than retail. These are seriously savvy folks who not only understand how consumers tick, but make treating them like the The Only Customer On Earth look easy.Those of you in RetailSpeaks are in for a treat; starting with the upcoming August issue, you'll see interviews with these miracle workers about what makes them tick and what makes their customers smile. Think of it as a Masters' Class in Customer Service 101.
Already in the pipeline: Patrick Chen (once Epson, now Envelopments) and Michael De Vincenzi (Head Captain, Salute! in New York, shown here with pastry chef Michele Marconi). Trust me. They’re worth the wait.
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